Shipping FAQ

How Can I Trace My Order?

First Try 17track.net
How Do I Change My Delivery Address?

After pay the order, you must send Changing-address request in 2 hours, once the record  goes into ERP, we have no way to change.
Why didn’t I Get A Tracking Code?

99% orders had a tracking Code, If you dont get please contact us, in case we miss your order.
What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?

We offer HK Post & Epacket from China; And we have USPS in USA; DHL in Germany; Second Class Royal Mail in UK.
Is Shipping Included in The Prices?

It will show on the listing.
How Do I Cancel An Order?

Send a cancle request, then we will agree, Thanks.
How Do I Get My Order Status?

You can track it on 17track.net, or you can send email to mokungit@188.com, we will reply you in 24 Hours.