Shipping & Delivery

I haven’t received my package 20 days after shipment.
I haven’t received my package 20 days after shipment.
Most likely your package is delayed due to an unforeseen situation.

Please wait a 5-10 working days more.  If the package still doesn’t arrive then
please contact our Customer Service via email to mokungit@188.com.

We offer Money-Back-in-45-Day-Service for every buyer. If you don’t get the goods/items within 45 days after you pay, you can open a dispute, we will issue full refund to you first without any excuses.

However, we sincerely hope you can repay if you finally get the goods/items after 45 days.

Why isn’t the tracking information for my order available online?

For registered airmail, the tracking information takes 5-7 working days from the time of shipment to update online.

Please try to track your order after 7 business days to get your package status.
For express shipping, the tracking information is available within 1-3 working days after the package has been shipped out.
If the tracking information is not available within these time frames, please ask our customer service for help via email to mokungit@188.com .